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Privacy Policy

Last updated: September 11, 2025

Welcome to Lovatra. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

Personal Data

Personally identifiable information, such as your name, email address, and demographic information, such as your age, gender, and interests, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service, such as online chat and message boards.

Profile & Usage Data

We collect information you provide when you create your profile, including your photos, bio, and answers to our questionnaires. To power our AI matchmaking services, we process this data along with your activity on the app (such as likes, matches, and interactions) to suggest compatible users.

Derivative Data

Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Service. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

  • Create and manage your account.
  • Provide, maintain, and improve our Services, including our AI matchmaking features.
  • Email you regarding your account or order.
  • Help you connect with other users.
  • Increase the efficiency and operation of the Service.
  • Monitor and analyze usage and trends to improve your experience with the Service.
  • Notify you of updates to the Service.
  • Offer new products, services, and/or recommendations to you.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. How We Share Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • **With other users:** Your public profile information (name, photo, age, bio, etc.) is visible to other users of the platform.
  • **By Law or to Protect Rights:** If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • **Third-Party Service Providers:** We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

We do not sell your personal data to third-party marketers.

4. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@lovatra.com.